Managing Difficult Conversations - Perth

Managing Difficult Conversations - Perth

Ever found yourself avoiding that conversation with a team member who's underperforming? Or maybe you've been putting off discussing a sensitive issue with a colleague because you're worried it'll turn into a heated argument? You're not alone. Most of us would rather have root canal surgery than tackle those uncomfortable workplace conversations that we know need to happen.

Here's the thing - those conversations you're avoiding aren't going away. That employee who keeps missing deadlines, the team member who's spreading negativity, or the colleague who takes credit for everyone else's work - they're all still there on Monday morning. And every day you put off addressing these issues, they get bigger and more complicated.

I've been training managers and team leaders for over fifteen years, and I can tell you that the ability to handle difficult conversations is what separates the leaders people actually want to work for from the ones people complain about at the water cooler. This isn't about becoming some kind of confrontational superhero - it's about having the tools and confidence to address issues before they become disasters.

In this practical workshop, you'll learn how to prepare for those conversations you've been dreading, how to stay calm when emotions start running high, and most importantly, how to find solutions that actually stick. We'll work through real scenarios from your workplace - no theoretical "imagine if" situations here. You'll practice on the actual conversations you need to have, with techniques that work in the real world where people don't follow scripts.

What You'll Learn

You'll discover how to plan difficult conversations so they don't catch you off guard halfway through. We'll show you specific phrases and approaches that help people hear feedback without getting defensive, and you'll learn how to keep discussions focused on solutions rather than blame. You'll also pick up techniques for managing your own emotions when conversations get heated, plus strategies for following up to make sure the changes you discussed actually happen.

By the end of the day, you'll know how to turn those dreaded confrontations into productive discussions that improve relationships rather than damage them. You'll have practical tools for dealing with difficult workplace behaviours before they escalate, and you'll feel confident about addressing issues when they first appear rather than waiting until they become major problems.

The Bottom Line

Stop losing sleep over conversations you need to have. Learn how to address workplace issues directly and professionally, so you can focus on getting results instead of managing drama. This training gives you practical skills you can use immediately - because avoiding difficult conversations never made them any easier.